At TVLORA we respect your privacy. This policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
1. Information We Collect
- Contact details: name and email address provided at checkout.
- Payment information: processed directly by our payment providers. We receive only transaction confirmations, not full card numbers.
- Technical data: IP address, browser, device type, and approximate geographic location, collected automatically when you visit the site.
- Communication: messages you send us through the contact form or chat widget.
2. How We Use Your Information
- To deliver the service you purchased (activating your subscription, sending credentials).
- To respond to your questions and provide customer support.
- To prevent fraud and unauthorized access to our service.
- To comply with applicable legal obligations.
- With your consent, to send occasional service updates or offers.
3. Cookies
We use essential cookies to operate the website and optional analytics cookies to understand how visitors use our service. You can manage cookies through your browser settings at any time.
4. Sharing Your Information
We do not sell your personal data. We share information only with trusted service providers that help us operate the business (payment processors, hosting, email delivery), and only to the extent necessary. We may disclose information when required by law.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the service. We may retain certain information longer where required by law (for example, accounting or tax records).
6. Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us through the support channel listed on our website.
8. International Transfers
Our servers and service providers may be located outside your country. Where this is the case, we take appropriate safeguards to ensure your data remains protected.
9. Children
Our service is not directed at children under 18. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this policy from time to time. The updated version will be posted here with a revised "Last updated" date.
11. Contact
For any privacy-related questions or requests, please contact us via the support channel on our website.
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