Refund Policy | TVLORA

We want every TVLORA customer to be satisfied with their subscription. This refund policy explains when and how you can request a refund.

            In short: if your subscription does not work as advertised and our support team cannot resolve the issue, you are entitled to a full refund within the first 7 days of purchase.
        

1. Free Trial and Testing

Where a free trial is offered, we strongly encourage you to test the service on your device before completing a paid purchase. This helps confirm that the service is compatible with your equipment and Internet connection.

2. Eligibility for a Refund

You may request a refund if all of the following conditions are met:

The request is submitted within 7 calendar days of the initial purchase.
You have contacted our support team and given us a reasonable opportunity to resolve the issue.
The service has been found to be fundamentally unusable through no fault of your own (e.g. repeated outages, channels missing as advertised).

3. Situations That Are Not Refundable

Requests made more than 7 days after purchase.
Problems caused by the customer's Internet connection, device, or network configuration.
Problems caused by third-party applications, VPNs, or firewalls that the customer is responsible for.
Change of mind after the service has been activated and used.
Accounts suspended or terminated for violating our Terms and Conditions (for example, credential sharing or resale).

4. How to Request a Refund

Contact our support team through the channel listed on our website. Please include:

The email address used at checkout.
The order or transaction reference.
A clear description of the problem and the steps you have already tried.

5. Processing Time

Approved refunds are processed back to the original payment method within 5 to 10 business days, depending on your bank or payment provider.

6. Chargebacks

We encourage you to contact us first before initiating a chargeback with your bank. Unwarranted chargebacks will be disputed and may result in permanent termination of your account.

7. Changes to This Policy

We may update this refund policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

8. Contact

For refund requests or questions about this policy, please reach us through the support channel listed on our website.

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